Frequently Asked Questions 

1. WHY SHOULD I BUY FROM YOU?

Vanilla cake with strawberry jam filling, buttercream coating.

Chocolate cake with coconut filling, buttercream coating.

Red velvet cake with cream-cheese filling, buttercream coating.

Yum, let’s start with our recipe. We use 1/4 less added sugar than regular recipes you can find on the internet. Because we know that a lot of people would like to enjoy their dessert without too much guilty.

Second, we use local produce products like flour, dairy, eggs or butter. We do not use shortening or artificial flavoring unless requested.

Last but not the least, we offer popular decorating themes that accommodating almost everyone's need. 

We offer many delicious recipes that fit into dietary restrictions and are very sanitary in our production; however, are not a 100% allergen-free kitchen. We operate in a facility that works with all of these allergens. Please inquire.

Fresh flowers

Regarding fresh flowers, I will use what is available at market on the day. I will accommodate your style and color as much as possible. If you like specific flowers, multicolors, or a particular color, this may incur extra charges and require advance notice of more than 4 weeks. To ensure the flowers are fresh, we recommend you pick up the cake the same day of the event. The flowers can stay overnight in the fridge but please let me know if you are going to do this. Some flowers such as the edible flowers will dry out very fast so it is not recommended to keep overnight.

Fresh flowers look amazing on most cake types. We can either coordinate with your florist to make sure they provide us with the amount it will be needed or we can order flowers from a local florist we regularly work with. Flowers will clean, wire, tape and arrange them on the cake either at the baker's (which is preferable) or at the venue on the day of your event.

Where is your ingredients come from?

We currently have all our food supplies from Norwegian and European market. To reduce the cost for our customer, we will import supplies from more European and Asian countries when the volume increases.

It's very important for us to work with importers and exporters that ensure ethical and sustainable livelihoods for everyone involved in the process.

Do you make wedding cakes?

Yes, we do. Feel free to contact us via Email or online contact form. The wedding cake service is only for Oslo and Bærum. Delivery can be arranged for specific day.

Do you offer tasting box for wedding cake?

Yes, we do. We provide cake taster boxes which contain 6 different flavors. They are substantially sized and can be easily shared between 2-4 people. The cost is 550kr per box. This taster box needs one week ahead of time to prepare.

Please contact us via Email or online contact form. We can help you from there.

Yes, we occasionally offer classes and can accept bookings for PRIVATE CLASSES & DECORATING workshop – please understand the limited availability of this option and the necessity to change our team’s work schedule to accommodate these events.

Of course we can. Here are questions we ’ll need to know so that we can guide you: WHAT flavors do you typically like (chocolate? Fruit? Spices? Nuts?) How important are sweets to your event? Is anyone ALLERGIC to an ingredient? Do you want BASIC, or do you want WOW FACTOR? 

Or you can submit an inquiry via contact form and we can arrange a online consultation.

2. PRACTICAIL INFORMATION

Do you ask for deposit?

Yes, we require a deposit of 70% the full amount to hold any booking. If the customer gives at least 2 weeks notice ahead of time, the deposit for the cake be fully refunded. Notice time from 2 weeks to 5days, it will be 50% refundable. Less than 5 days, not refundable. The rest of payment need to be transfored to our account successfully when you pick up the cake.
The reason is we have limited capacity every week, and cake is a pre-order product as commonly known. But It might be possible to use the none-fundable deposit for your future orders within 12 months. Please contact us.

What is your return policy?

Our return policy is rather strict because food ingredients are not possible to resell, so in general, only the none-edible parts are possible to return.

Under each of the product description there is an individual specification about return rules for that product.

Standard delivery in Norway: 59kr​

Any DIY box order over 399kr is free delivery in Norway.

International: calculated automatically ​

Order will be despatched within 24-48h normally. Estimated delivery time from order received until package arrives at your  home/pick up place, it is around 4-8 work days.

See our full shipping policy here.

Fresh baked products have its own shipping/delivery policy.

Do you offer wholesale pricing?

We definitely do!

You can just send us an email any time at cakelaboslo@gmail.com and we'll provide you with the offering/pricing list.

All overseas order must have completed payment before we ship any goods.

Contact and cummunications

Please communicate by email for both new clients and existing clients. If you have any enquiries please use my contact form(at the bottom of the page) and I will try to respond within 24-48 hrs. Current client with valid booking will be priority and get reply ASAP.

3. Other useful tips

Things you need to know when picking up.

We suggest the person who places the order for the cake or items attends on the pick up day in person. This is so that you can check the order to make sure that you are happy with the items and that there are no issues before they leave. Or you are recommended to give details instructions to the person who represent you to pick up the cake.

If there are any issues let the baker know right away and he/she can fix it where possible. It is rare that it happens but please check the cake. We are not responsible for fixing the cake or giving a discount or refund afterwards.

If you have a balance(any unpaid amount) to pay, please make sure to bring cash or possible to using vipps service. We do not accept bank transfers on the same day of the order pickup. 

How to cut tall cakes?

Please download this handy visual guide to help you with cutting your cake.

CLICK HERE TO DOWNLOAD
 

How to transport the cake?

The best way to transport the cake is to have a passenger carry the cake box in the car. Alternatively, keep the cake box on the floor of your car and make sure the air conditioning(cold) is on. Before transporting, please ensure the cake is well refrigerated for at least 2 hours(cake will be hardened and easier for moving around). Some of the larger sized cakes may have to be stacked together at the venue as they are too heavy to transport in one piece so for these, delivery is a must.

**Any damage occurring during transport or mishandling after the cake leaves the baker's address, we may be able to help fix but this is entirely up to the availability. So please be very careful especially for the tall cakes.

How to store cakes and other dessert?

Keep your cake cool, refrigerated and avoid placing it in direct sunlight. I recommend removing your cake from the fridge approximately 30 minutes to 1 hour, prior to consumption. It is best served at room temperature but be careful not to leave the cake out for too long on hot summer days. 

In winter, if temperatures are below 20 C, it is okay for the cake not to be refrigerated. If you're planning to display the cake longer than 30 minutes to 1 hour, please make sure the venue is air conditioned for summer weather.

Cakes last up to 3-4 days in a fridge, in an air tight container.

Macarons need to be stored in a fridge and can last up to 3-4 days.

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