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FAQ: FAQ
  • Do you make customized cake?
    Yes, we do. Please use our contact form on the bottom of this page. That way we receive your email address so that we will get back to you as soon as possible.
  • What is your availability for custom cake orders?
    We send your request via ENQUIRY FORM for the custom cake orders at least two weeks in advance to ensure availability. However, we may be able to accommodate rush orders depending on our schedule.
  • What is your cancellation policy?
    We require at least one week's notice for cancellations or changes to custom cake orders. A cancellation fee, 30% of the order, apply if cancelled with less than one week's notice.
  • Can you create a cake design based on a specific theme or idea?
    Yes! That is what we are specialised in. We love working with our customers to create custom cake designs that reflect their unique ideas and themes.
  • Can you accommodate dietary restrictions or allergies?
    Yes, we offer a variety of options for customers with dietary restrictions or allergies, including vegan, gluten-free, and nut-free cakes. Please let us know about any dietary restrictions when placing your order.
  • How do I place an order for a customized cake?
    You can place an order through our website, over the phone, or by visiting our pop up store at vulkan in person. We advise at least two weeks' notice for custom cake orders.
  • What types of cakes do you specialize in?
    We specialize in custom cakes for all occasions, including birthdays, weddings, anniversaries, and more. We also offer vegan, gluten-free, and other dietary options.
  • Can you deliver the cake to me or my event venue?
    Yes, we offer delivery services for an additional fee. Delivery fees vary depending on the distance and time of day. For packages, we use Posten, Postnord or Helthjem to deliver our packages. You will see the price and more options when you check out.
  • Do you offer cake tastings?
    Yes! We offer cake tastings for wedding cake orders. Please contact us to schedule a tasting appointment.
  • What types of cakes do you specialize in?
    We are specialized in customized cakes for all occasions, including birthdays, weddings, anniversaries, and more. We also offer vegan, gluten-free, and other dietary options.
  • Do you offer other desserts besides cakes?
    Yes! We offer a variety of desserts, including cupcakes, cookies, and cake pops, among others. We also offer dessert catering services for events.
  • How much does a custom cake cost?
    The cost of a custom cake varies depending on factors such as the size, complexity of the design, and ingredients used. We provide pricing estimates upon request. Please fill in the ENQUIRY / ORDER FORM her.

1. WHY SHOULD I BUY FROM YOU?

Tilbyr du gavekort?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Hva er din returpolicy?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Tilbyr du gavekort?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Fresh flowers

Regarding fresh flowers, I will use what is available at market on the day. I will accommodate your style and color as much as possible. If you like specific flowers, multicolors, or a particular color, this may incur extra charges and require advance notice of more than 4 weeks. To ensure the flowers are fresh, we recommend you pick up the cake the same day of the event. The flowers can stay overnight in the fridge but please let me know if you are going to do this. Some flowers such as the edible flowers will dry out very fast so it is not recommended to keep overnight.

Fresh flowers look amazing on most cake types. We can either coordinate with your florist to make sure they provide us with the amount it will be needed or we can order flowers from a local florist we regularly work with. Flowers will clean, wire, tape and arrange them on the cake either at the baker's (which is preferable) or at the venue on the day of your event.

Hva er betalingsalternativene?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Hva er betalingsalternativene?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Do you offer tasting box for wedding cake?

Yes, we do. We provide cake taster boxes which contain 6 different flavors. They are substantially sized and can be easily shared between 2-4 people. The cost is 550kr per box. This taster box needs one week ahead of time to prepare.

Please contact us via Email or online contact form. We can help you from there.

Hva er din returpolicy?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Tilbyr du gavekort?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

2. PRACTICAIL INFORMATION

Do you ask for deposit?

Yes, we require a deposit of 80% the full amount to hold any booking. If the customer gives at least 2 weeks notice ahead of time, the deposit for the cake be fully refunded. Notice time from 2 weeks to 5days, it will be 50% refundable. Less than 5 days, not refundable. The rest of payment need to be transferred to our account successfully when you pick up the cake. The reason is we have limited capacity every week, and cake is a pre-order product as commonly known. But It might be possible to use the none-fundable deposit for your future orders within 12 months. Please contact us.

Hva er din returpolicy?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Tilbyr du gavekort?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Tilbyr du gavekort?

Skriv inn svaret ditt her. Vær gjennomtenkt, skriv tydelig og konsist, og vurder å legge til skriftlige så vel som visuelle eksempler. Gå gjennom det du har skrevet for å være sikker på at hvis det var første gang du besøkte nettstedet, ville du forstå svaret ditt.

Contact and cummunications

Please communicate by email for both new clients and existing clients. If you have any enquiries please use my contact form(at the bottom of the page) and I will try to respond within 24-48 hrs. Current client with valid booking will be priority and get reply ASAP.

3. Other useful tips

Things you need to know when picking up.

We suggest the person who places the order for the cake or items attends on the pick up day in person. This is so that you can check the order to make sure that you are happy with the items and that there are no issues before they leave. Or you are recommended to give details instructions to the person who represent you to pick up the cake.

If there are any issues let the baker know right away and he/she can fix it where possible. It is rare that it happens but please check the cake. We are not responsible for fixing the cake or giving a discount or refund afterwards.

If you have a balance(any unpaid amount) to pay, please make sure to bring cash or possible to using vipps service. We do not accept bank transfers on the same day of the order pickup. 

How to cut tall cakes?

Please download this handy visual guide to help you with cutting your cake.

CLICK HERE to Learn
 

How to transport the cake?

The best way to transport the cake is to have a passenger carry the cake box in the car. Alternatively, keep the cake box on the floor of your car and make sure the air conditioning(cold) is on. Before transporting, please ensure the cake is well refrigerated for at least 2 hours(cake will be hardened and easier for moving around). Some of the larger sized cakes may have to be stacked together at the venue as they are too heavy to transport in one piece so for these, delivery is a must.

**Any damage occurring during transport or mishandling after the cake leaves the baker's address, we may be able to help fix but this is entirely up to the availability. So please be very careful especially for the tall cakes.

How to store cakes and other dessert?

Keep your cake cool, refrigerated and avoid placing it in direct sunlight. I recommend removing your cake from the fridge approximately 30 minutes to 1 hour, prior to consumption. It is best served at room temperature but be careful not to leave the cake out for too long on hot summer days. 

In winter, if temperatures are below 20 C, it is okay for the cake not to be refrigerated. If you're planning to display the cake longer than 30 minutes to 1 hour, please make sure the venue is air conditioned for summer weather.

Cakes last up to 3-4 days in a fridge, in an air tight container.

Macarons need to be stored in a fridge and can last up to 3-4 days.

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